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Knowledge Pool The processing of information in many workplaces tends to be exclusionary, that is, hoarded by the people "in charge" who think it gives them power. This method may have worked in the days when critical and timely decisions were make at the top by a select few. But in today's workplace everyone needs to have access to whatever information is available. Rather than dribble down from the top as it once did, information instead pours in through a variety of portals. The value of one bit of information-even if you think it's important-cannot be accurately assessed until it's been pooled with other pieces and examined openly by everyone concerned. It's Who Knows What That Matters Leaders and followers need to share their perspectives and not go off separately to make decisions. Those who act only on what they know or have access to are behaving like idiots. The key to pooling information and then moving it to the place where it can do the most good is to gather the right people and then pose the right questions. Selecting the right people can sometimes be a problem if you're not sure who needs to participate. As a general rule, if in doubt-don't leave anyone out. As for posing the right questions that can be more of challenge. So here's a list of twenty sample questions to help you get the process started:
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